FAQs

Accessing Zscaler Academy

Earning and Maintaining Certifications

Accessing Completed Learning and Sharing Certificates

Viewing and Redeeming Training Credits

Zscaler EDU Policies

Accessing Zscaler Academy
I had access to Absorb but am unable to login to Academy. What should I do?
Please reach out to your CSM or training@zscaler.com for assistance.

How do I reset my Academy password?
Click Forgot Password on the Academy login page and enter your email. You'll receive a link to reset your password.

I have an existing account but I'm no longer employed or changed companies. How do I update my email?

If you're no longer part of an organization that uses Zscaler Government Solutions, you'll need to register for a new commercial Academy account. Go to zscaler.com/zscaler-academy to register and once you've verified your email and gotten into Academy, email training@zscaler.com and we'll transfer your completions.

Earning and Maintaining Certifications
What is the process to become certified?

Completing the eLearning content is optional but you will need to pass a certification exam to become certified. We recommend completing the eLearning content if you did not pass your exam or are recertifying as the content may have been updated for product releases.

How long do certifications last?

Certifications are now valid for 3 years. Any existing certificates that you had have been updated to include an extra year of validity.

How do I recertify?

All recertification exams can be found at https://academy.zscalergov.com/page/recertification-exams. You'll need to retake the exam and pass successfully to gain recertification. *Note: For professional level, certifications labs are not required to recertify. 

What happened to the ZCCA and ZCCP certifications?

We've updated the naming on all of our certifications. You will see the former naming in the path descriptions but the changes are as follows:

• ZCCA-IA is now ZIA Administrator
• ZCCP-IA is now ZIA Professional
• ZCCA-PA is now ZPA Administrator
• ZCCP-PA is now ZPA Professional
• ZCCA-ZDX is now ZDX Administrator
  

Some of the paths/courses say archived and I can't register. Why?

Our new ZIA Administrator (2022) path now covers the same content that the ZIA Security Specialist and ZIA TAC Associate paths did. Additionally, our new ZPA Administrator (2022) path covers the same content that the ZPA TAC Associate path did. We've disabled registration for those three and the old ZIA/ZPA Administrator paths so you will now see Archived instead of Get Started. You should only see Archived if the path/course has been closed for registration.

Accessing Completed Learning and Sharing Certificates

Where can I see my completed courses?

You can find all enrollments and completions by clicking your profile image in the top right corner and selecting “My Profile.”

Who should I email if my certification and learning history are incorrect?

All courses that were completed in Absorb before February 17th, 2023 should be available in the system. Please email training@zscaler.com for any discrepancies.

How do I access my certificates to share with my company or on LinkedIn?

You can access your certificates by clicking your profile image in the top right corner and selecting "My Profile." In the Registrations section, you’ll see completed courses and be able to click View Certificate to download or Add to Profile to share to LinkedIn.

Viewing and Redeeming Training Credits

How do I view my Training Credits?

Access your profile page by clicking on your profile image and selecting "My Profile." Training Credit codes and their expiration dates will display below your name and email.

How do I redeem my Training Credits?

Copy the Training Credit code from your profile page (we suggest using codes in order of expiration). Once you're on the course you wish to purchase, click "Register" and paste the code into the code section. Click "Apply," then "Review and Pay" to complete the purchase. Please note, you will not receive an email receipt for training credit purchases.

Zscaler EDU Policies

Zscaler Continuing Education (CPE) Credits